Terms & conditions
Terms for using Rute home services and products
These terms explain how you can use the platform, book services, and purchase products. By using Rute, you agree to the following conditions.
1. Platform overview
Rute provides a marketplace that connects customers with home service providers and offers a store for home-related products. Service providers are independent professionals who set their availability and fulfill bookings.
2. Accounts and eligibility
You must provide accurate information, keep your credentials secure, and be at least 18 years old or have guardian permission. You are responsible for activity on your account.
3. Booking services
Service availability, pricing, and duration are shown before confirmation. Once booked, you will receive a confirmation and can manage appointments from your account.
4. Payments and fees
Payments are processed through secure payment providers. You agree to pay the listed price, taxes, and any applicable service fees displayed at checkout.
5. Cancellations and rescheduling
Cancellation windows and rescheduling rules vary by service and are shown during booking. Late cancellations may incur charges.
6. Product orders
Product availability, shipping times, and return conditions are shown at checkout. Orders may be fulfilled by Rute or approved partners.
7. User responsibilities
You agree to provide a safe working environment for service providers and accurate job details. Misuse of the platform may result in account suspension.
8. Provider responsibilities
Providers must deliver services as described, comply with applicable laws, and maintain professional conduct.
9. Limitation of liability
Rute is not liable for indirect damages or losses arising from the use of the platform. Our liability is limited to the amount paid for the specific service or order.