Refund policy
Refunds for services and product orders
We aim to keep everything fair and transparent. This policy explains when refunds apply for bookings and store purchases.
Service bookings
- Full refund: Available when you cancel within the free cancellation window shown at booking.
- Partial refund: May apply for late cancellations or reschedules depending on provider policy.
- Service issues: If a provider doesn’t complete the service as agreed, contact support within 48 hours for review.
Please keep photos and details ready if you report a service issue. This helps us resolve cases faster.
Product orders
- Returns: Eligible items can be returned within 7 days of delivery if unused and in original packaging.
- Damaged items: Report damage within 24 hours of delivery with photos.
- Refund timing: Approved refunds are processed to the original payment method within 5–10 business days.
Some items such as perishable goods or custom orders may be non-refundable. The product page will clearly show this.
How to request a refund
- Go to your bookings or orders in your account.
- Select the booking or order and choose “Request refund”.
- Submit details and any supporting photos.