How we collect, use, and protect your information

This policy explains what data we collect, why we collect it, and how you can control your information when using Rute services and shopping.

1. Information we collect

We collect account details (name, email, phone), booking and order history, address information for service delivery, and payment confirmation tokens from our payment partners.

2. How we use your data

Provide and manage service bookings and product orders.
Send confirmations, reminders, and support updates.
Improve platform quality and personalize recommendations.

3. Sharing of information

We share only what is necessary with service providers, delivery partners, and payment processors. We never sell your personal data to third parties.

4. WhatsApp and SMS messaging

If you provide your mobile number and opt in during sign-up, we may send you WhatsApp messages about your booking confirmations, worker assignments, and payment notifications. Message frequency varies based on your account and booking activity. Message and data rates may apply. You can reply STOP at any time to opt out, or HELP for assistance. Your mobile number is never shared or sold to third parties for marketing purposes.

5. Data security

We use industry-standard security practices to protect your information, including encryption and access controls.

6. Your choices

You can update your profile, manage notification preferences, or request data deletion by contacting support.